AI assistants most often recommend Zendesk for live chat software in 🇧🇷 Brazil (Português), naming it in 100% of the buyer questions we tested, followed by Freshdesk and JivoChat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Zendesk | 6/6 (100%) |
| 2 | Freshdesk | 6/6 (100%) |
| 3 | JivoChat | 6/6 (100%) |
| 4 | Tidio | 4/6 (67%) |
| 5 | LiveChat | 3/6 (50%) |
Method: 6 representative buyer questions via a large language model, 🇧🇷 Brazil (Português). Updated 7/4/2026. A proxy for how AI assistants describe this category.
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