AI assistants most often recommend UserVoice for customer feedback tools in 🇩🇪 Germany (Deutsch), naming it in 83% of the buyer questions we tested, followed by Medallia and AskNicely. We asked an AI model the questions buyers ask about customer feedback tools and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | UserVoice | 5/6 (83%) |
| 2 | Medallia | 5/6 (83%) |
| 3 | AskNicely | 5/6 (83%) |
| 4 | Trustpilot | 2/6 (33%) |
| 5 | SurveyMonkey | 2/6 (33%) |
| 6 | eKomi | 1/6 (17%) |
| 7 | Shopauskunft | 1/6 (17%) |
| 8 | Google Reviews | 1/6 (17%) |
| 9 | Trusted Shops | 1/6 (17%) |
| 10 | Shopbewertung | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇩🇪 Germany (Deutsch). Updated 10/10/2026. A proxy for how AI assistants describe this category.
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