AI assistants most often recommend Zendesk for live chat software in 🇫🇷 France (Français), naming it in 83% of the buyer questions we tested, followed by Freshdesk and Crisp. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Zendesk | 5/6 (83%) |
| 2 | Freshdesk | 5/6 (83%) |
| 3 | Crisp | 5/6 (83%) |
| 4 | LiveChat | 3/6 (50%) |
| 5 | Zendesk Chat | 1/6 (17%) |
| 6 | Freshchat | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇫🇷 France (Français). Updated 10/12/2026. A proxy for how AI assistants describe this category.
Is your brand missing — or want to climb the AI rankings?
Check your brand's AI visibility free →