AI assistants most often recommend Crisp for live chat software in 🇫🇷 France (Français), naming it in 100% of the buyer questions we tested, followed by Zendesk and Freshdesk. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Crisp | 6/6 (100%) |
| 2 | Zendesk | 5/6 (83%) |
| 3 | Freshdesk | 5/6 (83%) |
| 4 | Zendesk Chat | 1/6 (17%) |
| 5 | Freshchat | 1/6 (17%) |
| 6 | LiveChat | 1/6 (17%) |
| 7 | Intercom | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇫🇷 France (Français). Updated 6/20/2026. A proxy for how AI assistants describe this category.
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