AI assistants most often recommend Tawk.to for live chat software in 🇮🇩 Indonesia (Bahasa Indonesia), naming it in 67% of the buyer questions we tested, followed by Tidio and JivoChat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Tawk.to | 4/6 (67%) |
| 2 | Tidio | 2/6 (33%) |
| 3 | JivoChat | 2/6 (33%) |
| 4 | Crisp | 2/6 (33%) |
| 5 | Jivochat | 2/6 (33%) |
| 6 | LiveChat | 2/6 (33%) |
| 7 | Zendesk Chat | 2/6 (33%) |
| 8 | ManyChat | 1/6 (17%) |
| 9 | Freshchat | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇮🇩 Indonesia (Bahasa Indonesia). Updated 7/27/2026. A proxy for how AI assistants describe this category.
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