AI assistants most often recommend Freshchat for live chat software in 🇮🇳 India (English), naming it in 83% of the buyer questions we tested, followed by Zendesk Chat and Zoho Desk. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Freshchat | 5/6 (83%) |
| 2 | Zendesk Chat | 5/6 (83%) |
| 3 | Zoho Desk | 5/6 (83%) |
| 4 | Intercom | 1/6 (17%) |
| 5 | Freshdesk | 1/6 (17%) |
| 6 | Zendesk | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇮🇳 India (English). Updated 7/7/2026. A proxy for how AI assistants describe this category.
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