AI assistants most often recommend Zendesk for live chat software in 🇮🇹 Italy (Italiano), naming it in 67% of the buyer questions we tested, followed by LiveChat and Tidio. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Zendesk | 4/6 (67%) |
| 2 | LiveChat | 4/6 (67%) |
| 3 | Tidio | 4/6 (67%) |
| 4 | Freshdesk | 3/6 (50%) |
| 5 | Intercom | 2/6 (33%) |
| 6 | Zendesk Chat | 2/6 (33%) |
| 7 | Chatbot | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇮🇹 Italy (Italiano). Updated 7/10/2026. A proxy for how AI assistants describe this category.
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