AI assistants most often recommend Tidio for live chat software in 🇮🇹 Italy (Italiano), naming it in 83% of the buyer questions we tested, followed by LiveChat and Zendesk Chat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Tidio | 5/6 (83%) |
| 2 | LiveChat | 5/6 (83%) |
| 3 | Zendesk Chat | 5/6 (83%) |
| 4 | Zendesk | 1/6 (17%) |
| 5 | Freshdesk | 1/6 (17%) |
| 6 | Intercom | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇮🇹 Italy (Italiano). Updated 9/2/2026. A proxy for how AI assistants describe this category.
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