AI assistants most often recommend Chatbot for live chat software in 🇯🇵 Japan (日本語), naming it in 83% of the buyer questions we tested, followed by LiveChat and Zendesk Chat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Chatbot | 5/6 (83%) |
| 2 | LiveChat | 3/6 (50%) |
| 3 | Zendesk Chat | 3/6 (50%) |
| 4 | Freshchat | 3/6 (50%) |
| 5 | Zendesk | 3/6 (50%) |
| 6 | Freshdesk | 3/6 (50%) |
| 7 | Chatwork | 1/6 (17%) |
| 8 | Salesforce | 1/6 (17%) |
| 9 | Intercom | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇯🇵 Japan (日本語). Updated 10/17/2026. A proxy for how AI assistants describe this category.
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