AI assistants most often recommend LiveChat for live chat software in 🇯🇵 Japan (日本語), naming it in 67% of the buyer questions we tested, followed by Chatbot and Zendesk Chat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | LiveChat | 4/6 (67%) |
| 2 | Chatbot | 4/6 (67%) |
| 3 | Zendesk Chat | 3/6 (50%) |
| 4 | Freshdesk | 3/6 (50%) |
| 5 | Freshchat | 2/6 (33%) |
| 6 | Zendesk | 2/6 (33%) |
| 7 | Salesforce Live Agent | 1/6 (17%) |
| 8 | Live Agent | 1/6 (17%) |
| 9 | Chatwork | 1/6 (17%) |
| 10 | Freee Chat | 1/6 (17%) |
| 11 | Zoho Desk | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇯🇵 Japan (日本語). Updated 6/24/2026. A proxy for how AI assistants describe this category.
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