AI assistants most often recommend Chatbot for live chat software in 🇯🇵 Japan (日本語), naming it in 67% of the buyer questions we tested, followed by Freshdesk and LiveChat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Chatbot | 4/6 (67%) |
| 2 | Freshdesk | 4/6 (67%) |
| 3 | LiveChat | 3/6 (50%) |
| 4 | Zendesk | 3/6 (50%) |
| 5 | Zendesk Chat | 2/6 (33%) |
| 6 | Freshchat | 2/6 (33%) |
| 7 | ChatWork | 1/6 (17%) |
| 8 | Zoho Desk | 1/6 (17%) |
| 9 | Intercom | 1/6 (17%) |
| 10 | Chatwork | 1/6 (17%) |
| 11 | Freee | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇯🇵 Japan (日本語). Updated 8/13/2026. A proxy for how AI assistants describe this category.
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