AI assistants most often recommend Intercom for live chat software in 🇬🇧 United Kingdom (English), naming it in 100% of the buyer questions we tested, followed by Freshchat and Zendesk Chat. We asked an AI model the questions buyers ask about live chat software and tallied which brands it named most — "share of voice" in AI answers, who AI recommends when no human is watching.
| # | Brand | AI share of voice |
|---|---|---|
| 1 | Intercom | 6/6 (100%) |
| 2 | Freshchat | 6/6 (100%) |
| 3 | Zendesk Chat | 5/6 (83%) |
| 4 | Zendesk | 1/6 (17%) |
Method: 6 representative buyer questions via a large language model, 🇬🇧 United Kingdom (English). Updated 6/14/2026. A proxy for how AI assistants describe this category.
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